QuickBooks Error 557 is a common issue faced by users when trying to update payroll or download tax tables after upgrading to a new version of QuickBooks Desktop. This error disrupts payroll processing and can halt your financial workflow if not addressed promptly. Understanding its causes and solutions can help you resolve the problem efficiently and ensure your accounting activities run smoothly.
What is QuickBooks Error 557?
Error 557 in QuickBooks typically appears with a message indicating a severe problem during payroll updates. It usually surfaces when attempting to download payroll updates, tax tables, or software upgrades, especially after upgrading to a new version. The error may be triggered by various underlying issues, such as inactive payroll subscriptions, corrupted system files, or software conflicts.
Common Causes of Error 557
Understanding the root causes helps in selecting an effective solution:
Inactive Payroll Subscription: The most common reason is an inactive or expired payroll subscription. If your payroll service is inactive, QuickBooks cannot download updates, leading to Error 557.
Outdated QuickBooks Software: Running an older version of QuickBooks that is not compatible with the latest payroll updates can cause this error.
Corrupted or Damaged Files: Damaged system files or QuickBooks installation files can interrupt the update process.
Configuration and Settings Issues: Incorrect configuration settings or improper setup of payroll and Windows registry entries can trigger the error.
External Software Interference: Security software like antivirus or firewall settings that block QuickBooks processes may also be responsible.
System Resource Limitations: Insufficient RAM, disk space, or system resources can cause updates to fail.
Troubleshooting & Fixes
Resolving Error 557 involves multiple troubleshooting steps. Here are some of the most effective methods recommended by QuickBooks experts:
1. Verify Your Payroll Subscription
Most cases of Error 557 are caused by an inactive payroll subscription. Check your subscription status:
Log in to your QuickBooks account.
Navigate to the Employees tab, then select My Payroll Service.
Click Manage Service Key and verify that your service status is Active.
If inactive, renew or reactivate the subscription.
2. Update QuickBooks Desktop to the Latest Version
An outdated QuickBooks version may not support current payroll updates:
Launch QuickBooks as Administrator.
Go to Help > Update QuickBooks Desktop.
Select the Options tab, check Mark All, then Save.
Switch to the Update Now tab, check Reset Update, then click Get Updates.
Once completed, restart QuickBooks and retry the payroll update.
3. Repair Your QuickBooks Installation
Damaged program files can cause the error:
Close QuickBooks.
Open Control Panel > Programs and Features.
Find QuickBooks, select it, then click Repair.
Follow on-screen instructions to complete the repair.
4. Check Windows Date and Time Settings
Incorrect system date/time can interfere with update processes:
Right-click the system clock on the taskbar.
Select Adjust date / time.
Set the correct date and time, then reboot the system.
5. Restore System to an Earlier Point
Restoring your system to a previous restore point can resolve conflicts:
Go to Control Panel > System and Security > System > System Protection.
Click System Restore and follow prompts to revert to an earlier date.
6. Modify Windows Registry Entries
Incorrect or corrupted registry entries can cause error 557:
Open Command Prompt as Administrator.
Type regedit and press Enter.
Locate QuickBooks-related registry keys and export backups before editing.
Fix or delete corrupted entries carefully, using registry editing best practices.
Additional Support
If troubleshooting steps do not resolve Error 557, contacting QuickBooks support can provide tailored assistance. You can call the QuickBooks technical support team at 1-866-408-0444 for expert help with this error and other payroll issues.
FAQs About QuickBooks Error 557
| Question | Answer |
|---|---|
| What causes QuickBooks Error 557? | Inactive payroll subscriptions, outdated software, corrupted files, or configuration issues are common causes . |
| How can I fix Error 557 myself? | Verify your payroll subscription, update QuickBooks, repair the installation, and check system settings . |
| Is there a way to prevent Error 557? | Keep your QuickBooks updated, ensure your payroll subscription stays active, and run regular system maintenance . |
| Can I contact support for Error 557? | Yes, contact QuickBooks support at 1-866-408-0444 for professional assistance . |
| What happens if I ignore Error 557? | Your payroll updates may fail, leading to inaccurate tax calculations and payroll processing errors. |
